Frequently Asked Questions - FAQ

We have prepared answers to a number of frequently asked questions. This section is divided into answers corresponding to banking services and answers related to investment services.

Accounts and products

1. How long does account activation take?

All accounts are active immediately after signing the related contractual documentation. In the case of a savings or deposit account, a minimum balance must also be deposited into the account (by bank transfer or cash, see question 6 above). No additional account activation is required.

2. I would like to move to Fio banka from my current bank. Can all standing orders, direct debit and SIPO payments be automatically transferred?

Fio banka is a member of the Czech Bank Association and a signatory of the Client Mobility Codex, easing the transition for clients between banks. Anyone who wants to move from one bank connected to the Mobility codex to Fio banka as well as our clients, who decide to transfer banks, Fio banka will provide support and assistance in transferring all standing orders and direct debit orders. You can find more information about the codex here.

Fio banka informational brochure - "How to proceed when changing banks" along with other materials can be reviewed here.

3. What documents do I need when opening an account for a legal entity?

You can find a list of all documents necessary for opening an account ini "How to become a client".

4. Can I open a current account for a legal entity online?

Domestic legal entities that do not have any existing contractual relationship with Fio banka can open a current account online. In all other cases please visit any bank branch. You can find more information here.

5. How may accounts can I have open at Fio banka?

The number of accounts is not limited. Every client can open more than one type of account, either based on birth number of company ID number.

6. Must the minimum deposit be made when opening the account?

The minimum balance for a savings account is set at CZK 100 (EUR,USD,GBP 10, PLN 30, PLN 30 or HUF 1,000 depending on the currency of the account). The minimum balance for a term deposit (with renewal) is defined at CZK 3,000, USD 100 or EUR 100. The minimum balance must be on the account when a payment card request is made. No minimum balance is required for current accounts.

7. Can a bank account be opened using Internetbanking?

A Fio Konto savings account or a Term deposit with renewal can be opened using Internetbanking. Accounts are opened using the "Account management" tab - "Open" tab and then follow the orders directly within Internetbanking. The ability to open an account in Internetbanking is tied to the signature of the "Addendum to the current account contract". This addendum can be signed at any Fio banka branch - the service is provided free of charge.

8. Can other parties be added as authorized account users?

Fio banka accounts always have a single member. An additional person can be added as an authorized user to any account with varying levels of authorization. This starts with only seeing the account balance ( passive access), use of the available balance on the account and the actual ability to work with the account itself (in this case also to close the account). The authorized person can also receive their own card on the account. It all depends on the individual settings of the account owner.

If you have not found an answer to your question, do not hesitate to contact your branch of us directly using theonline form.